Orders ship Monday through Friday from Northeast Tennessee via USPS with tracking.
Please allow 48-72 hours for orders to process, plus shipping time. During peak times processing and shipping times may vary and we will post notices accordingly.
We are not responsible for wrong addresses left during shipping. We ship using the address you provide during checkout, so please make sure it is correct. The customer is responsible for any additional charges incurred by items being returned.
Once your order is processed, you will receive an email with tracking information. To check the status of your order, click here to view your account.
LOCAL PICK-UP POLICY
If you wish to pick up your order and avoid shipping, please select Local Pick-Up at checkout. Once your order has been fulfilled, you will receive an email to coordinate a pick-up time. Orders may be picked up Monday through Friday at our Handmade Studio in downtown Kingsport.
Due to limited space, we kindly ask that local orders be picked up within 7 days.
International shipping rates begin at $25 and depend on the number and size of items being shipped. For a quote please email firstname.lastname@example.org. Please note that shipping time may take 4-6 weeks and we are not responsible for items one they have left the studio. Additionally, we are not able to track items once they pass through customs.
To check the status of your order, click here.