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Frequently Asked Questions

All of our Signature Keyfobs and Signature Zipper Pouches are handmade. Items are sewn by our team and then assembled in our studio in Northeast, TN.

Our Curated Collection is comprised of shops and styles we love that compliment our Signature Designs. 

Orders ship daily via USPS. 

If you need your order more quickly, please choose expedited shipping at checkout. 

To check the status of your order, click here to login.  

Please allow 3-5 days for processing, plus shipping time. 

Orders ship daily via USPS Priority Mail from our Northeast Tennessee warehouse. If you need your order more quickly, please choose expedited shipping. 

Please note, shipping delays may occur during peak times. We have no control over shipping speed once your order leaves our warehouse. 

We are not responsible for incorrect addresses entered at checkout. You may incur additional charges for orders requiring amended shipping. 

To check the status of your order, click here to login.  

We only issue store credit.

We want you to LOVE everything you purchase!

If for some reason you are not fully satisfied, please email us at within 7 days for a solution. We are happy to issue a store credit with an approved return. Refunds will not be granted after 7 days. We do not offer exchanges or refunds. 

Abby Maddy & Company reserves the right to deny any return. 

If you have received the wrong item or believe it to be defective, you MUST contact us within 7 days of receipt for a resolution. No Exceptions.

Please allow 5-7 business days for your store credit to be applied. You will be sent a "credit code" to use on future orders.

The following items are final sale: swimsuits, camisoles, scarves, jewelry, sunglasses, handbags, leggings, hair accessories, undergarments, pajamas, keyfobs and zipper pouches. 


Return Shipping Charges:

You are responsible for the shipping of any returned item(s) at your cost. Please record tracking information, as we are not responsible for lost items.

 Abby Maddy & Company, LLC is a Limited Liability Company. 

Right now our styles are only available online.

You can shop with us 24/7 at  

For the safety and security of our family, we do not offer local pick-up. 

Thank you for your understanding.  

Abby Maddy & Company strives to be size inclusive! 

We are constantly searching for brands that have an extended range of sizes, and we are working diligently to provide fashion for all women and all body types!  

We do not offer monogramming at this time. However, many of our items may be monogrammed after purchase.  

Thank you so much for thinking of us! Unfortunately, we are not able to take on custom projects at this time.