Shipping & Care
SHIPPING & HANDLING
Please allow 10-14 business days for production, plus shipping times as each of our items is lovingly handmade in Northeast Tennessee. During peak seasons, production times may be increased and notices will be posted. We ship daily via USPS Priority Mail.
Shipping is a flat rate $2.75 for orders $15 and under, $5 flat rate for $16 and above.
We are not responsible for wrong addresses left during shipping. We ship using the Paypal address you provide, so please make sure it is correct. The customer is responsible for any additional charges incurred by items being returned.
International shipping rates begin at $20 and depend on the number and size of items being shipped. For a quote please email email@example.com. Please note that shipping time may take 4-6 weeks and we are not responsible for items one they have left the studio. Additionally, we are not able to track items once they pass through customs.
All sales are final. Should you encounter an issue, please contact us for a solution within 60 days. Returns/Exchanges/Repairs are subject to final approval. We are not responsible for damage due to normal wear tear, or failure to follow Care and Use instructions. As all our items are handmade, the cut, color and pattern are unique to each bag. Variations in leather, canvas or fabric are not to be considered defects.
LOCAL PICK-UP POLICY
Please note, as of November 1, 2017 we will no longer offer local pick-up and all items will be shipped. No exceptions.
Care and Use
Each item in the Abby Maddy line is lovingly handmade and is to be considered a fashion accessory only. Please use care with zippers, tassels and other hardware.
Clutches and Keyfobs: Spot clean with a clean, damp, white cloth. Items should never be laundered.
Apparel: Machine wash only according to tags.
Mugs and Tumblers: Handwash only. Not dishwasher or microwave Safe.