Classic. Charming. Sophisticated.
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Policies

SHIPPING & HANDLING 

Please allow 10-14 business days for production, plus shipping times as each of our items is lovingly handmade in Northern Virginia. During peak seasons, production times may be increased and notices will be posted.  We ship daily via USPS Priority Mail.  

We are not responsible for wrong addresses left during shipping. We ship using the Paypal address you provide, so please make sure it is correct. The customer is responsible for any additional charges incurred by items being returned.

 

INTERNATIONAL SHIPPING

International shipping rates begin at $20 and depend on the number and size of items being shipped. For a quote please email contact@abbymaddy.com. Please note that shipping time may take 4-6 weeks and we are not responsible for items one they have left the studio. Additionally, we are not able to track items once they pass through customs. 

 

RETURNS & EXCHANGES

All sales are final. Should you encounter an issue, please contact us for a solution within 60 days. Returns/Exchanges/Repairs are subject to final approval. We are not responsible for damage due to normal wear tear, or failure to follow Care and Use instructions. As all our items are handmade, the cut, color and pattern are unique to each bag. Variations in leather, canvas or fabric are not to be considered defects.  

 

LOCAL PICK-UP POLICY

As a courtesy, we offer free pick-up to our local customers. Simply enter in the code {LocalFreeShipping} at checkout to remove shipping. Items must be paid for, and we cannot hold merchandise. You will be notified via email when your item is ready, along with a pick-up address. Items are left out for pick-up for five days. After five days, merchandise is considered unclaimed and returned to the shelf. 

 

Care and Use

Each item in the Abby Maddy line is lovingly handmade and is to be considered a fashion accessory only.  Please use care with zippers, tassels and other hardware.

Clutches and Keyfobs: Spot clean with a clean, damp, white cloth. Items should never be laundered.

Apparel: Machine wash only according to tags.

Mugs and Tumblers: Handwash only. Not dishwasher or microwave Safe. 

 

PRIVACY & SECURITY

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. mIf after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@abbymaddy.com. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy). In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.